RoyaLand Games Support

Need help with one of our games? We are happy to help.

Contact us

Please tell us the game name, your device model, its iOS or Android version, and what happened. A screenshot helps. We reply within 2 working days.

Our games

Palazzo Chronicles: Match 3Restore a royal palace of 1800s Italy through relaxing match 3 puzzles.

Viva Verdi: Card BattleA strategy card game of the Italian Risorgimento with historic heroes and battles.

Regalia: Crazy 8 Card GameThe classic crazy eights card game at a royal table, with power cards and house rules.

Frequently asked questions

Do I need an account to play?

No. All three games can be played without an account. Your progress is saved on your device.

I bought something but did not receive it

Close the game completely and open it again while connected to the internet. Pending purchases are delivered when the game starts. If the item still does not appear, email us with the order number from your Apple or Google receipt.

How do I restore my purchases on a new device?

Install the game on the new device, signed in with the same Apple ID or Google account you used to buy. Permanent purchases are linked to that account and are restored when the game checks your purchases with the store. Consumable items such as coins are used up when spent and cannot be restored. If something is missing, email us with your receipt and we will help.

How do I get a refund?

Payments are handled by Apple and Google, so refunds are requested from them. On iPhone or iPad, visit reportaproblem.apple.com. On Android, open your order history in the Google Play Store or visit Google Play refund help.

Will I lose my progress if I delete the game?

Yes. Progress is stored on your device, so deleting the game or clearing its data removes it. Purchased items that are permanent can be restored as described above.

Viva Verdi online match will not connect

Check that your device is connected to the internet and try again in a few minutes. Solo, Adventure and practice modes work fully offline. Leaderboards need you to be signed in to Game Center (iPhone and iPad) or Google Play Games (Android).

The game runs slowly or closes unexpectedly

Update the game and your device's system software to the latest version, close other apps, and restart your device. If it keeps happening, email us with your device model so we can look into it.

How do you handle my data?

Our games show no advertising and do not use tracking. Read the full Privacy Policy.

Company

The RoyaLand Company Ltd.
Clarendon House, 2 Church Street, Hamilton, Pembroke HM11, Bermuda